New Platform Features

New platform features

Read below to learn about the latest performance improvements and new features designed to enhance your service to children and families in crisis.

Encountering issues or questions with the latest update? Please visit our Help Center.

CarePortal 2.1 updates

All your church’s info. All in one place.

You can now view your church’s CarePortal past impact and live opportunities to meet needs on one page. Share your church’s unique URL to help mobilize others to join your response team.

Navigate to this page by selecting Church Resources within a request email.


Role affected: Point Person

Church page

See exactly what families need

It’s now easier to identify what’s needed to help the kids and families through CarePortal. In addition to the full description of a family’s situation, caseworkers will now provide a separate list of the items or services needed, so you can quickly communicate those needs and find out if your church can help.

You’ll find this new field on both request emails and the request detail page on


Roles affected: Point Person, Church Responder, Agency

What's needed

Receive urgent requests via text

Email inboxes can be overwhelming. Ensure you always see what’s most important by signing up to receive Urgent requests (needed within 24 hours) in your community through text messages.

Role affected: This option is currently only available to Church Point People.

Receive CarePortal requests via text message

Commit to pray

Prayer is already a huge component of many churches’ ministry through CarePortal. Now, even if your church is not able to meet a specific request, you can log your commitment to pray and receive email updates when your prayers are answered and the need is met.


Roles affected: There is no requirement to sign in to log your commitment to pray. Any individual, whether or not you’re connected to an active CarePortal church, can participate in this way.

Commit to pray

We’ve simplified your login process

Now located in the upper right utility bar, the Login button will take you to a screen where you can sign in, as well as navigate to other helpful resources.


Roles affected: Agency, Regional Manager, Coordinator, State Director, Ambassador, Global Ministry Support


Submitting requests, made easier

The Submit Request button is now conveniently located in the upper right utility bar.


Role affected: Agency

Submit Request button location